Effective Date: September 11, 2024
Thank you for shopping with Pandora Jewels! We understand that you’re excited to receive your order, and we’re here to help you track its progress. Follow the steps below to check the status of your shipment.
1. Find Your Tracking Number
1.1 Order Confirmation Email
After placing your order, you will receive an order confirmation email that includes your order number and tracking information once your order has been shipped. Check your email inbox (and spam/junk folder) for this message.
1.2 Shipping Confirmation Email
When your order is on its way, you will receive a shipping confirmation email with a tracking number and a link to track your shipment.
2. Track Your Order Online
2.1 Visit the Shipping Carrier’s Website
To track your order, visit the website of the shipping carrier used for your delivery (e.g., UPS, FedEx, DHL). You can find the carrier information in your shipping confirmation email.
2.2 Enter Your Tracking Number
On the carrier’s website, enter your tracking number in the designated tracking field. Click “Track” or “Submit” to view the current status and estimated delivery date of your shipment.
3. Track Your Order Through Our Website
3.1 Visit Our Order Tracking Page
If available, you can also track your order directly on our website. Go to www.pandorajewels.com/track-order.
3.2 Enter Your Order Number
Enter your order number and email address in the provided fields to view the status of your order. This will provide you with the latest updates on your shipment.
4. What to Do If You Have Issues
4.1 Order Not Received
If you have not received your order within the estimated delivery time and it does not show up as delivered in the tracking information, please contact our customer service team for assistance. We will help resolve any issues with the delivery.
4.2 Tracking Information Not Updated
If the tracking information has not been updated for an extended period, there may be a delay with the shipping carrier. Contact our customer service team if you need help with tracking or if you have concerns about your shipment.
5. Contact Us
If you have any questions or need further assistance with tracking your order, please reach out to our customer service team:
Pandora Jewels
pandorajewelsjpr@gmail.com
Thank you for choosing Pandora Jewels. We appreciate your business and are here to help with any questions you may have about your order!