Effective Date: September 11, 2024
At Pandora Jewels, we strive to ensure your satisfaction with every purchase. Please review our Cancellation & Refund Policy to understand how we handle cancellations and refunds.
1. Cancellation Policy
1.1 Order Cancellation
You may cancel your order within [number] hours of placing it, provided the order has not already been processed or shipped. To request a cancellation, please contact our customer service team at [Customer Service Email] with your order number and cancellation request.
1.2 Cancellation Fees
A cancellation fee of [amount or percentage] may apply if your order has already been processed or is in the shipping process. This fee will be deducted from your refund.
2. Refund Policy
2.1 Eligibility for Refunds
You are eligible for a refund if you return the product within 7 days of receipt, and the product is in its original condition, unused, and in the original packaging. Certain items, such as custom or personalized jewelry, may not be eligible for a refund.
2.2 Refund Process
To initiate a return and refund, please contact our customer service team at pandorajewelsjpr@gmail.com or instructions. Once we receive the returned product and verify its condition, we will process your refund within [number] business days. Refunds will be issued to the original payment method used for the purchase.
2.3 Shipping Costs
Shipping costs are non-refundable. If you are returning an item, you will be responsible for the shipping costs associated with returning the product unless the return is due to our error.
2.4 Non-Refundable Items
The following items are not eligible for a refund:
- Custom or personalized jewelry
- Final sale items
- Gift cards
3. Exchanges
3.1 Exchange Policy
If you wish to exchange an item for a different size or style, please contact our customer service team within 7 days of receiving your order. Exchanges are subject to product availability. If an exchange is not possible, we will issue a refund instead.
4. Damaged or Defective Products
4.1 Reporting Issues
If you receive a damaged or defective product, please contact our customer service team within 7 days of receipt. Provide a description of the issue along with photos of the damaged or defective item. We will arrange for a replacement or refund based on the situation.
5. Contact Us
For any questions or to request a cancellation or refund, please contact us at:
Pandora Jewels
Thank you for shopping with Pandora Jewels!