Effective Date: September 11, 2024
At Pandora Jewels, we want you to be completely satisfied with your purchase. If you need to exchange an item, please follow the instructions below to ensure a smooth and efficient process.
1. Eligibility for Exchange
1.1 Exchange Period
You may request an exchange within 7 days of receiving your order. Exchanges must be initiated within this period to be eligible.
1.2 Condition of Items
To be eligible for an exchange, items must be returned in their original condition, unused, and in the original packaging. Jewelry should be unworn and free from any damage or alterations.
1.3 Non-Exchangeable Items
The following items are not eligible for exchange:
- Custom or personalized jewelry
- Final sale items
- Gift cards
2. How to Request an Exchange
2.1 Contact Us
To request an exchange, please contact our customer service team at pandorajewelsjpr@gmail.com with the following information:
- Order number
- Item(s) you wish to exchange
- Reason for exchange
- Preferred replacement item(s) (if applicable)
2.2 Exchange Authorization
Our customer service team will review your request and provide you with instructions for returning the item. Please wait for exchange authorization before sending your item back to us.
3. Return Instructions
3.1 Return Shipping
You will be responsible for return shipping costs unless the exchange is due to an error on our part or a defective item. We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we are not responsible for items lost or damaged in transit.
3.2 Packing the Item
Pack the item securely in its original packaging, including all accessories, tags, and documentation. Include a note with your order number and the reason for the exchange.
4. Processing the Exchange
4.1 Return Inspection
Once we receive the returned item, we will inspect it to ensure it meets our exchange criteria. If the item is in acceptable condition, we will process your exchange.
4.2 Replacement or Refund
If the requested replacement item is available, we will ship it to you and provide tracking information. If the item is not available, we will issue a refund to the original payment method used for the purchase.
4.3 Processing Time
Please allow [number] business days for us to process your exchange request and ship the replacement item. Processing times may vary based on availability and order volume.
5. Contact Us
If you have any questions or need further assistance with your exchange request, please contact our customer service team:
Pandora Jewels
pandorajewelsjpr@gmail.com
Thank you for shopping with Pandora Jewels. We appreciate your business and look forward to assisting you with your exchange!