Effective Date: September 11, 2024
At Pandora Jewels, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our Return Policy for information on how to return items.
1. Eligibility for Returns
1.1 Return Period
You may return most items within [number] days of receipt. Returns must be initiated within this period to be eligible for a refund or exchange.
1.2 Condition of Items
Items must be returned in their original condition, unused, and in the original packaging. Jewelry should be unworn and free from any damage, scratches, or alterations. Items that do not meet these criteria may not be eligible for return.
1.3 Non-Returnable Items
The following items are not eligible for return:
- Custom or personalized jewelry
- Final sale items
- Gift cards
- Products purchased during promotional sales or events, if specified
2. Return Process
2.1 Initiate a Return
To initiate a return, please contact our customer service team at [Customer Service Email] with your order number and the reason for the return. We will provide you with instructions on how to return the item.
2.2 Return Shipping
You are responsible for the return shipping costs unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we are not responsible for items lost or damaged in transit.
2.3 Return Authorization
All returns must be authorized by our customer service team. Unauthorized returns may not be processed or refunded.
3. Refunds and Exchanges
3.1 Refund Processing
Once we receive and inspect the returned item, we will process your refund within [number] business days. Refunds will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.
3.2 Exchanges
If you wish to exchange an item for a different size or style, please contact our customer service team to check for availability. Exchanges are subject to product availability. If an exchange is not possible, we will issue a refund instead.
3.3 Partial Refunds
In cases where only part of an order is returned, a partial refund will be issued based on the returned items. Shipping costs are non-refundable.
4. Damaged or Defective Items
4.1 Report Issues
If you receive a damaged or defective item, please contact our customer service team within [number] days of receipt. Provide a description of the issue along with photos of the damaged or defective item. We will arrange for a replacement or refund based on the situation.
5. Incorrect Items
5.1 Incorrect Orders
If you receive an item different from what you ordered, please contact our customer service team immediately. We will arrange for the correct item to be sent and provide instructions for returning the incorrect item.
6. Contact Us
For any questions or to initiate a return, please contact us at:
Pandora Jewels
pandorajewelsjpr@gmail.com
Thank you for shopping with Pandora Jewels. We appreciate your business and look forward to serving you again!