Effective Date: September 11, 2024
At Pandora Jewels, we aim to provide a smooth and efficient shipping experience for all our customers. This Shipping & Handling Policy explains our procedures for processing, shipping, and delivering your orders.
1. Processing Time
1.1 Order Processing
Orders are typically processed within 2 business days of receipt. Orders placed on weekends or holidays will be processed on the next business day.
1.2 Order Confirmation
Once your order is processed, you will receive a confirmation email with your order details and a tracking number (if applicable).
2. Shipping Methods and Costs
2.1 Shipping Options
We offer various shipping options, which may include standard, expedited, and overnight shipping. Shipping options and delivery times will be displayed at checkout.
2.2 Shipping Costs
Shipping costs are calculated based on the shipping method selected, the weight and dimensions of the package, and the delivery location. The total shipping cost will be displayed at checkout before you confirm your order.
2.3 Free Shipping
We may offer free shipping promotions from time to time. Eligibility for free shipping will be indicated on our website and may be subject to minimum purchase amounts or other conditions.
3. Delivery Time
3.1 Estimated Delivery Times
Delivery times vary depending on the shipping method selected and the destination. Estimated delivery times will be provided at checkout and in your order confirmation email. Please note that these are estimates and actual delivery times may vary.
3.2 Delays
While we strive to meet estimated delivery times, delays may occur due to factors such as weather, shipping carrier issues, or high order volume. We are not responsible for delays caused by external factors.
4. Shipping Restrictions
4.1 Delivery Locations
We currently ship to [list of countries or regions]. We do not ship to P.O. Boxes or APO/FPO addresses at this time. If you have questions about shipping to a specific location, please contact our customer service team.
4.2 International Orders
For international orders, customs duties, taxes, and fees may apply. These additional charges are the responsibility of the recipient and are not included in the shipping cost. Please check with your local customs office for more information.
5. Order Tracking
5.1 Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to track your shipment.
5.2 Tracking Status
You can check the status of your shipment using the tracking number provided. If you experience any issues with tracking, please contact our customer service team for assistance.
6. Shipping Issues
6.1 Lost or Stolen Packages
If your package is lost or stolen, please contact our customer service team as soon as possible. We will work with the shipping carrier to resolve the issue. Pandora Jewels is not responsible for packages lost or stolen after they have been marked as delivered.
6.2 Incorrect Address
Please ensure that the shipping address provided is accurate and complete. We are not responsible for delays or issues caused by incorrect or incomplete addresses. If you realize there is an error in your shipping address after placing an order, please contact us immediately.
7. Returns and Exchanges
7.1 Return Shipping
If you need to return an item, please refer to our [Return Policy] for instructions on how to return your item. Return shipping costs are the responsibility of the customer unless the return is due to our error.
7.2 Exchanges
For information on exchanges, please refer to our [Cancellation & Refund Policy].
8. Contact Us
If you have any questions or concerns about shipping or handling, please contact us at:
Pandora Jewels
pandorajewelsjpr@gmail.com
Thank you for choosing Pandora Jewels. We appreciate your business!